Managed IT
Integris provides Managed IT services specifically for micro and small businesses throughout Malta, giving organisations access to the day-to-day technical support, administration, cybersecurity and oversight needed to keep their technology reliable, secure and productive. Rather than relying on reactive support when problems arise, our Managed IT approach is built around ongoing management of the systems, users, cloud services and infrastructure that support normal business operations. By acting as an extension of your organisation, Integris provides the technical capability and continuity of support that many smaller businesses need without the complexity of maintaining an equivalent function in-house.
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Managed Cloud Services
By its very dynamic nature, keeping abreast with what’s new and essential for your business is overwhelmingly challenging.
read moreValidated Data Backups
Having backups scheduled on a regular basis is no guarantee that the data will be available when you need it most.
read moreIT User Support
User Support is key to maintaining your office productivity. If a desktop is ‘playing up’ your productivity drops. Systems can appear ill-logical at times.
read moreBusiness Continuity and Disaster Recovery Planning
Think for a moment, how crippled your organisation would be if your system fails, your data’s vanished, your backups won’t work.
read moreSystems Administration
Systems Administration is all about meticulous monitoring and strict procedures. Everything needs to be monitored, double-checked, and triple assured.
read moreNetwork Infrastructure
Building and managing network infrastructure demands a solid knowledge of industry standards and security protocols.
read moreProcurement & Implementation
Fast-changing trends in the technology market mandate expertise when selecting hardware, software and cloud services to meet operational requirements.
read moreFrequently Asked Questions
Managed IT is an ongoing service through which Integris takes responsibility for the day-to-day management, support and oversight of an organisation’s technology environment.
Rather than relying only on reactive assistance when something goes wrong, Managed IT provides continuous support across users, devices, systems, cloud services, networks, cybersecurity and other areas that keep the organisation operating effectively.
Integris Managed IT is designed specifically for micro and small businesses that need dependable technology management without maintaining a comparable capability in-house.
It is particularly suitable for organisations that rely heavily on technology but do not have dedicated internal IT personnel to manage users, systems, Microsoft 365, cybersecurity, backup and day-to-day technical issues.
No.
For many micro and small businesses, Integris effectively provides the technical capability that would otherwise require dedicated internal IT resources.
We work as an extension of the organisation, providing ongoing support, administration, technical oversight and guidance while allowing management and employees to remain focused on their own responsibilities.
The exact scope depends on the requirements of each organisation, but Managed IT can include areas such as:
- user and technical support;
- systems administration;
- Microsoft 365 and cloud management;
- network infrastructure;
- cybersecurity;
- backup and data protection;
- software licensing;
- device and application support;
- ongoing technical advice and oversight.
The service is structured around the organisation’s actual technology environment rather than applying an identical package to every client.
Yes.
Traditional IT support is often reactive: a problem occurs and assistance is requested to resolve it.
Managed IT is an ongoing relationship in which Integris helps manage the technology environment continuously. This includes supporting users, administering systems and cloud services, overseeing security and identifying issues before they develop into avoidable disruption.
Reactive support remains important, but it forms only one part of the wider Managed IT service.
Yes.
Integris can take responsibility for the administration and ongoing management of an existing Microsoft 365 environment, including users, licensing, configuration, security settings and day-to-day support.
There is normally no requirement to replace an existing Microsoft 365 tenant simply because Integris becomes responsible for managing it.
Cybersecurity is an important part of managing a modern technology environment and can form part of an Integris Managed IT service.
Depending on the organisation’s requirements, this may include endpoint protection, Microsoft 365 security, user-security measures, cybersecurity awareness, backup and other controls designed to reduce operational and cyber risk.
Backup and data protection can form part of a Managed IT service where appropriate.
Integris can help determine what information and systems require protection, implement suitable backup arrangements and provide ongoing oversight to help ensure that important business data remains recoverable.
Yes.
Integris can work with an organisation to transition responsibility from an existing IT provider while minimising disruption to users and normal operations.
The process typically involves understanding the existing environment, obtaining the necessary administrative access and documentation, reviewing current services and establishing responsibility for ongoing support and management.
Yes.
Where appropriate, Integris can take responsibility for specific parts of the technology environment while another provider or internal team continues to manage others.
This can be useful where an organisation requires additional capability in areas such as cybersecurity, Microsoft 365, backup, licensing or another specialist service.