Remote Technical Support

Before we begin a remote support session, please review and accept the terms below.
By proceeding, you confirm that you are authorised to grant Integris remote access to the computer or device concerned and that you consent to the remote support session.

Remote Access Authorisation

To provide technical assistance, Integris may use third-party remote support software to connect securely to your computer or device.
During the session, the Integris technician may be able to:

• view your screen;
• control the computer or device;
• access system settings, applications and files where necessary to diagnose or resolve the issue;
• transfer files where required for the purpose of providing technical support.

You remain responsible for ensuring that any confidential, sensitive or unrelated information that you do not wish to be viewed is closed or removed from view before the session begins.
You may request that the remote session is ended at any time.

Third-Party Remote Support Software

The remote support software used by Integris is provided by a third party and remains subject to that provider’s applicable terms and conditions.
You must not copy, modify, reverse engineer, decompile or otherwise attempt to alter the remote support software.
The remote-support provider may process technical information relating to the session for purposes such as connection management, security, troubleshooting and service logging.

Technical Support

Integris will use reasonable care and professional skill when providing remote technical assistance.
While we will make reasonable efforts to diagnose and resolve the reported issue, we cannot guarantee that every problem can be resolved remotely or during a single support session.
Where appropriate, we may recommend further investigation, onsite assistance, replacement equipment or other remedial action.

Data and System Risk

Remote technical support may involve changes to system settings, software, applications or files.
Although reasonable care will be taken, you acknowledge that technical work can involve a risk of data loss, interruption or unintended system behaviour.
Where appropriate, you should ensure that important data is adequately backed up before technical work is undertaken.

Limitation of Liability

To the extent permitted by applicable law, Integris will not be liable for indirect, incidental or consequential loss arising from a remote support session, including loss of profit, business interruption or loss of opportunity.
Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited.

Security and Fraud

Integris remote support is provided only in connection with legitimate technical-support services.
You should only proceed with a remote session where you have contacted Integris directly or have otherwise confirmed that the technician requesting access is authorised by Integris.
If you are uncertain about the identity of the person requesting access, do not proceed with the session and contact Integris directly.

Acceptance

By clicking the button below, you confirm that:

• you are authorised to grant remote access to the computer or device concerned;
• you have read and understood these terms;
• you consent to Integris providing remote technical support under these conditions.