User Support is key to maintaining your office productivity. If a desktop is ‘playing up’ your productivity drops. Systems can appear ill-logical at times. You get thrown out of an application and lose hours of work!
At Integris, our User Support center is equipped to take on your issues at a moments notice. If you’ve opted for our Pro-active, planned service package, then we already know your environment and can resolve 90% of your problems within minutes. Our OnDemand service option is equally as robust. If you’re really stuck, we’ll be on-site in a flash to tackle the problem hands-on.
Integris has your best interests at the center of our business model. We know time is money and that every minute a system becomes unavailable is a vital minute lost. We’re constantly investing in cutting edge remote support technologies because we want you to have the best support available in the industry. From the most basic telephone support call to the most advanced remote support technologies we can support you wherever you are in the world.
We realise that some interventions cannot ‘by any stretch of the imagination’ be resolved remotely. Technology is great but there’s no replacing physical intervention when required. Integris has the resources necessary to mobilise technical experts at a moment’s notice. We have a very select pool of experts ready for deployment as and when necessary.